This is Why I Love Virgin
5 July 2009 6 Comments
That’s Virgin… singular and with a capital ‘v’.
Here are the reminders I received when my phone bill was two weeks overdue:
I
….
It’s almost like the awkward conversation you have with your mates – “hey, you know that $20 I lent you the other weekend for Race 8 at Eaglefarm… well I kinda need that to buy food for the rest of the week. Do you happen to have it on you?”
But you certainly don’t expect that from your phone company. For a bill that is two weeks late you expect a payment demand with the warmth of a Tracey Grimshaw interview.
But they didn’t. They were nice. That’s why I like them. And more importantly, that’s why I paid the bill.
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haha! ‘warmth of Tracey Grimshaw interview’… Luvs it!
Funny, I got the same email and it annoyed the crap out of me. I understand being all hip and jiggity with the kids when you send an SMS with a character limit but don’t send me an email saying “ur bill seems 2 b late”. Honestly, did they get the illiterate work experience kid to write that, or was it the 35 year old marketing director trying to be hip with the kids?
I can also confirm that their demand letters are very nice too. Even the litigation reminders are fine.
The person living in our house previous must have had Virgin mobile, so we kept getting letters sent out attention, but no name.
Same deal.
I know one of them said something along the lines “We know mail can get lost, but we did send you a quick reminder to let you know your bill was overdue.”
@Cheryl – I see where your coming from, with personality comes division. The louder your personality the more likely you are to rub people up the right way or the wrong way – not much neautral ground (eg. Shane Warne). However, I like the fact that I’ve received a message from a marketing team rather than a stuffy accountant threatening to shut down my account – that would have been ignored.
@Bailey – by the sounds of it I wouldn’t mind ending up in court with Virgin. I am imagining popcorn stalls outside and balloons in the court room.
Vodafone chooses when to tell you. My mate gets no messages, emails, calls, and they just add it to his next bill.
Me. I get nothing, and I get barred. After about 4 days.
Pay your phone bill you bum. Time to ask for a raise?
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Another Advertising Wanker
Nathan Bush
Interactive Strategist, BCM
Brisbane, Australia
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